... Foreword ... 19

... Preface ... 21

... Objectives of This Book ... 21

... Who Should Read This Book ... 21

... Structure of This Book ... 22

... Acknowledgments ... 26

1 ... Introduction to SAP SuccessFactors Learning ... 27

1.1 ... Impact of Learning and Development ... 28

1.2 ... The Foundations of SAP SuccessFactors Learning ... 30

1.3 ... Learning in the SAP SuccessFactors HCM Suite ... 42

1.4 ... Summary ... 46

2 ... Implementation and Maintenance Planning ... 47

2.1 ... Implementation Steps and Considerations ... 48

2.2 ... SAP SuccessFactors System Landscape ... 55

2.3 ... Quarterly Release Planning ... 58

2.4 ... Instance Refreshes ... 65

2.5 ... Summary ... 67

3 ... User Interface ... 69

3.1 ... User Permissions ... 69

3.2 ... Learner and Manager Views ... 71

3.3 ... Instructor Views ... 110

3.4 ... Summary ... 119

4 ... Administrator Interface ... 121

4.1 ... Accessing and Navigating Learning Administration ... 121

4.2 ... User Management ... 136

4.3 ... Item Management ... 147

4.4 ... Catalog Management ... 167

4.5 ... Assignment Profiles ... 173

4.6 ... Learning Needs Management ... 179

4.7 ... Summary ... 193

5 ... Instructor-Led Training Management ... 195

5.1 ... Scheduled Item Settings ... 196

5.2 ... Segments and Scheduled Offerings ... 204

5.3 ... Instructor Records ... 215

5.4 ... Resources ... 224

5.5 ... Virtual Learning ... 237

5.6 ... Summary ... 246

6 ... Online Items and Content Management ... 247

6.1 ... Online Content Management ... 248

6.2 ... Content Objects ... 262

6.3 ... Content Packages ... 269

6.4 ... Documents ... 272

6.5 ... iContent ... 273

6.6 ... Integration to Content Providers ... 277

6.7 ... Mobile Content and Offline Player Setup ... 285

6.8 ... Online Content Considerations ... 289

6.9 ... Summary ... 290

7 ... Blended and Other Item Classifications ... 291

7.1 ... Other Learning Activities ... 291

7.2 ... On-the-Job Training ... 294

7.3 ... Blended Items ... 306

7.4 ... Summary ... 313

8 ... Curriculum and Program Management ... 315

8.1 ... Curriculum Management ... 317

8.2 ... Program Management ... 348

8.3 ... Automated Processes for Curricula and Programs ... 363

8.4 ... Summary ... 365

9 ... Assessment and Evaluation ... 367

9.1 ... Surveys ... 369

9.2 ... Assessments ... 386

9.3 ... Summary ... 416

10 ... Informal Learning ... 417

10.1 ... Social Learning and SAP Jam ... 418

10.2 ... Recommendations ... 429

10.3 ... Collections ... 432

10.4 ... QuickGuides for User-Generated Content ... 435

10.5 ... Gamification ... 437

10.6 ... Summary ... 440

11 ... Mobile Learning ... 443

11.1 ... Mobile Deployment ... 444

11.2 ... Manual Mobile App Setup ... 451

11.3 ... Mobile Learning Features ... 453

11.4 ... Mobile Content ... 459

11.5 ... Summary ... 467

12 ... Reporting ... 469

12.1 ... Standard Reports ... 470

12.2 ... Report Designer ... 479

12.3 ... Online Report Designer ... 485

12.4 ... Learning Analytics ... 488

12.5 ... Summary ... 490

13 ... Configuration ... 491

13.1 ... Branding ... 492

13.2 ... Global Variables ... 498

13.3 ... Auto-Generating IDs ... 508

13.4 ... Automatic Processes ... 509

13.5 ... Reference Values ... 514

13.6 ... Quick Links ... 528

13.7 ... Record Configuration ... 529

13.8 ... User Settings ... 530

13.9 ... Registration Settings ... 533

13.10 ... System Configuration Settings ... 535

13.11 ... Certificates ... 546

13.12 ... Notifications ... 549

13.13 ... Custom Columns ... 553

13.14 ... Search Selection ... 554

13.15 ... Localization ... 555

13.16 ... Summary ... 562

14 ... SAP SuccessFactors Learning Security ... 563

14.1 ... Security Basics ... 563

14.2 ... User Security ... 576

14.3 ... Administrator Security ... 580

14.4 ... Administrator Acco